What kind of tests do you perform on your products?
We perform use and abuse, flammability, and chemical tests as prescribed by the Safety Improvement Act (CPSIA) and ASTM F963. Further, we conduct toxicological risk assessments and further use and abuse testing specifically designed to simulate how a pet plays and chews with its toys.
Can I see the safety results?
Absolutely. Contact us and we’ll provide you with a copy of the safety certificate or test reports.
Do you create custom products?
Private label manufacturing of safemade products is available. Contact one of our product development specialists for details.
Are there any new products being offered?
We are constantly changing and updating our list of products. Extensions into new categories and for different pet types are planned in the near future. Keep checking back with us!
How long will it take to ship my order?
Most of our orders are processed for shipping within 2 business days. The delivery date of your order will vary by product and shipping method chosen. Delivery of most products within the continental U.S. will occur within seven business days of the shipment date. In some instances, expedited shipping options such as 2-Day Air or Next-Day Air will be offered for an additional charge. If your desired shipping method is not posted online, please contact our Sales team for rates and availability. Next-Day Air orders must be received by 10 am Pacific Standard Time to ship the same day.
What is your return policy?
Your satisfaction is our goal. If you are not satisfied with our product or it has been arrived damaged, please let us know. Ship the item back to us and we will replace it or issue you a refund at your request. For damaged product, immediately file a damage report with the shipping carrier and notify us. A replacement will be sent to you. If you do not file the damaged shipment claim with the carrier, you will be refunded from safemade. We will update you throughout the process as your item is received, inspected, and your refund is issued.